Frequently Asked Questions

We’d love you to. We’re available during normal office hours on: 01202 882 893 (UK) or +44 1202 882 893 (International)

Not at all. We regularly source and supply unusual items for our customers. If you have something specific in mind, tell us, or better still, send us a picture, or reference number, and we will do our best to find it for you.

Yes you can. However, the product will not be personalised to you, and in some cases may not even be personalised at all, simply plain stock. All samples are chargeable unless returned to us, in their original packaging and in good condition, within a specified time.

Generally speaking, the industry the industry standard from the date your order is received is around 15 working days. However, we can deliver plain items within 5 – 7 working days, and some personalised products can be produced and delivered within 5 days.

After your order is placed, you will receive either a phone call or an email from us confirming all of your details, as well as the total costs. Your order will be processed from the very same working day it is placed, and we will keep you constantly updated during any changes to the production process.

Yes we can. We are often asked this question by companies wanting to order a selection of promotional gifts, which we then collate, have them repackaged and redistribute to their customers nationwide. Once we have the details, we will provide you with a costing for this service.

‘How’ we personalise your chosen item varies from product to product. The most frequently used method is printing, either screen printing or pad printing, but increasingly, digitally printing. Some items are engraved, some embossed, whilst most of our garments are embroidered. How will we know ‘what’ to put on there? Well that’s usually as a result of you sending us your artwork. Most often that’s a company or club logo, and maybe you’ll want to add some words. Most of our customers do this as an email attachment, but depending on it’s memory/size, you may need to do this by disc and in the post.

Print quality, colour separated artwork is required for any work involving screens, block or dies, and should be supplied in a digital format wherever possible. A business card or letterhead is not sufficient for artwork. On the rare occasion where we can use a JPEG, they need to have a resolution of at least 300 dpi. Digital Artwork Digital artwork should be supplied to us by email, or on a CD. The document should be an editable EPS vector file, or an editable PDF vector file created in Adobe Illustrator with any fonts converted to outlines. Photoshop EPS, Bitmap, JPEG, TIFF or GIF files are not editable and will therefore incur a conversion charge for recreating the design into an editable format. Remember, if you’re stuck, we can and will help, but if it involves our graphics design department spending time on your files, the costs will be passed on to you.

You will need to supply us with your colour references. Every colour has a Pantone Matching System (PMS) reference number. This is an international system designed to ensure that any printer can match any colour, by any designer.

The designers who created your logo, or the printers who produce your company stationary will usually have either/both the artwork files and the colour reference numbers.

This all depends on the printing process involved. It may well be that a half tone or tint needs to be printed in a separate solid colour. We would suggest that you let us see your artwork. We can then advise you on the best method to proceed, as well as implications on costs.

You will be sent an artwork proof, showing the layout in scale, onto the product, as well as colour separations. Please not that the actual colour(s) cannot be shown by this method, but we will be adhering to the references you will have already provided us with. You will be able to make amendments to the proof at this stage, and when satisfied, will also be required to ‘signed off’ your approval to proceed with production.

‘Origination’ does not refer to either the artwork or the printing/personalisation process. Origination is a general term referring to the make up of the screens, dies, templates or jacquards necessary for the production/print processes to work. With the exception of ‘jacquards’ this will necessitate a separate screen template per colour to be printed and will be charged for accordingly. Our estimate will always show you the cost for this, and is a standard process in this industry.

No they don’t. Costs for VAT as well as Carriage will be added to all orders.